Shipping policy
Shipping Policy
At KURA COUTURE, we are committed to delivering your order safely and efficiently. Every order is carefully packed to ensure your purchase reaches you in excellent condition.
Please read our Shipping Policy before placing an order.
Order Processing
- All orders are processed within 1–2 business days after order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, promotional events, or high-demand periods, order processing may take slightly longer.
Delivery Timeline
Estimated delivery times are:
- Kerala: 2–4 business days
- South India: 3–5 business days
- Rest of India: 4–7 business days
Delivery timelines are estimates only and may vary depending on your location and courier partner.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
From time to time, KURA COUTURE may offer Free Shipping as part of promotional campaigns or on orders above a specified purchase value.
Order Tracking
Once your order has been shipped, you will receive a confirmation via Email, SMS, or WhatsApp (where applicable) containing your tracking details.
You can track your shipment using the tracking link provided.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
- Weather conditions
- Public holidays
- Festivals
- Natural disasters
- Unexpected courier delays
- Remote or difficult-to-access delivery locations
- Circumstances beyond our reasonable control
KURA COUTURE is not responsible for delays caused by third-party courier partners; however, we will always assist you in tracking your shipment and resolving delivery-related concerns.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information.
If an incorrect or incomplete address is provided and the order has already been shipped, KURA COUTURE cannot be held responsible for delays, failed deliveries, or additional courier charges.
If you notice an error in your shipping address, please contact us immediately after placing your order. We will do our best to update the address before the order is dispatched.
Failed Delivery Attempts
Our courier partners may attempt delivery more than once.
If delivery cannot be completed due to:
- Customer unavailability
- Incorrect address
- Failure to answer delivery calls
- Refusal to accept the parcel
the shipment may be returned to KURA COUTURE.
Additional shipping charges may apply for reshipping the order.
Cash on Delivery (COD)
Cash on Delivery (COD) is available only in selected locations.
Customers are requested to keep the exact payable amount ready for the delivery partner.
Repeated refusal of COD orders may result in restrictions on future COD purchases.
Damaged Package
If the outer package appears significantly damaged at the time of delivery, we recommend recording a clear video while opening the parcel.
If the product inside is found to be damaged or incorrect, please contact us within 48 hours of delivery with:
- Your Order Number
- Photos of the product
- Photos of the packaging
- Parcel opening video (if available)
We will review your request and provide an appropriate resolution.
Lost Shipments
If your order is confirmed as lost during transit by our courier partner, KURA COUTURE will arrange either:
- A replacement (subject to stock availability), or
- A full refund.
International Shipping
Currently, KURA COUTURE ships only within India.
We look forward to serving our international customers in the future.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Admin Support:
📞 +91 6238973483
📍 Ranni, Pathanamthitta, Kerala – 689675, India